Videos and Webinars

My Store's Shipping Tracking Doesn't Show Progress

When orders are updated with a tracking number and set to shipped status in your store, your shopper will see a link on their order (and confirmation emails) inviting them to track the progress of their shipment.

However, in order to function correctly, the shipment tracking absolutely requires the following:

  • Tracking Number
    The order must have a valid Tracking number which is typically provided to you by the shipping carrier when the shipping label is generated.

  • Shipping Carrier Credentials
    Your Shift4Shop store must be properly connected and configured for use with the tracking number's respective Shipping Carrier.