Occasionally, you or a visitor to your site may see this message when attempting to go to the site.
Typically, this message occurs when a specific user's connection is being diverted by the DDoS Protection services we employ.
If/when this occurs, please collect the following details and contact Shift4Shop support so we may have the server administrators fix this for you.
Your connection's IP address
Go to https://www.whatismyip.com/ to copy both your IPv4 and IPv6 IPs
(Or ask your affected visitor to do so if they are able to)
The URL of your store where the message appeared
Typically, it will be the store's homepage, but if it happens on a specific page, that would be useful information as well.
The connection's Country of Origin
This is specifically for when the issue is happening to your visitor.
When you gather this information, please call or open a ticket with support so we may get this to the server administrators and make adjustments.