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403 Forbidden Error

  • Issue: When trying to access your store via an HTTPS address, the browser returns a "403 Forbidden" Error

  • Cause: Your site's SSL certificate has expired.

The above error happens when the domain's SSL certificate has expired or is otherwise no longer valid. To correct this, you will need to either renew the certificate and have it installed onto your site or have Shift4Shop switch your store back to its shared SSL certificate using the temporary or * URL for the store's secure pages.

Renewing your SSL

Typically, SSL certificates are valid for one year (unless purchased in larger increments from your provider). To renew your SSL certificate, re-purchase/re-register the SSL you previously had or purchase a new one altogether.