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3dFeedback Feature

3dFeedBack allows you to collect valuable feedback information from your customers to help you improve your overall site and store presence.

Enabling the Feature

3dFeedBack is already available for use, so it's not technically something that needs to be "enabled" However, there is a widget code that should be applied to your store's global footer in order to have the trigger action for the feedback form. So our first step is to retrieve the provided code.

To do this, log into your Online Store Manager and use the left navigation menu to go to Modules. At the very top of the page, you will see the 3dFeedback setting listing. Click on its +Icon to expand the module and click on its Change Settings link.

Settings Page

The 3dFeedback Settings page will contain the following options:

  • Feedback Logo
    Used to specify a logo on your feedback form

  • Feedback Categories
    Use this section to edit the categories used in your feedback form*

Request Contact Information
Will request and collect contact information for the person giving the feedback.*

  • Widget Script
    This is the coding that will need to be placed on your site's global footer.

Widget Script

Select all of the widget scripts (CTRL-A) and copy it (CTRL-C).

Now, navigate to your Content > Header &Footer page in the Online Store Manager. Go to the Global Footer section and paste (CTRL-V) the widget script there. Also, be sure the Global Footer is enabled. (The green button at the top right of the Global Footer section).

Additional Information
If you are using a CORE theme for your store, the widget script will be automatically injected on your pages when the "Enable" checkbox is marked. Therefore, you will not need to place the widget script anywhere on your store manually.