Here is what you need to do if you forget your password or lock your account.
If you forget your password and cannot log into your Shift4Shop Online Store Manager interface, click on the "Forgot your Password?" link right below the Username/Password boxes of the Online Store Manager login page.
This will send a message with a unique "reset password" link to the email address that was specified for your username when you originally logged into the Online Store Manager.
When you receive this message, follow the URL provided in it, and you will be prompted to update your password - after which you will be logged into your account.
Your account will get locked after five invalid login attempts. Once you're locked out of the system, you won't be able to log in again until the account is unlocked.
The locking action itself sends an automatic message to the email address that is associated with your username.
This email contains a link that will unlock the account; once you click on it, you'll be able to access the Online Store Manager again. Be aware, however, that this email does NOT include the password. Therefore, if you forget your password, you'll have to use the password reminder option described above.