Videos and Webinars

View Shift4 Payments Reports

If you are using Shift4 Payments with your Shift4Shop, you will also have access to several reports for your payment and transaction details

To get to your Shift4 Payment reports, take the following steps:

  1. Log into your Shift4Shop Store Manager.

  2. Using the left navigation menu, go to Reports > Shift4 Payments.

You will see the following links:

In the next sections, we'll illustrate each report.

This report will display the payment transactions for the given time frame.

Transaction Types

The report will display the status of the transaction under the "Transaction Type" column.

The transaction types will display the following:

  • SALE: The transaction was completed successfully

  • VOID: The transaction was not completed successfully or was otherwise voided by the merchant

  • FRAUD REJECTED: The transaction was rejected outright by the Kount Fraud protection measures

Additionally, if your Shift4 Payment method is set to Authorize Only, you will also see Authorize and Capture transaction types listed in this column.

Fraud Score

On the far right of the table, this report will also show you the transaction's overall Fraud Score provided by Kount.


The Invoice Column will also allow you to click on a specific invoice to also review its fraud score and current status.

Request Review

If the transaction was marked as FRAUD REJECTED by the Kount fraud protection measures, you will see a link at the top right of the popup window allowing you to request a review of the transaction.

This option can be used by you (once per transaction) if you feel the transaction was rejected incorrectly. The request will be submitted directly to our risk analysis team for review. Please allow time for them to research and review your request.

Batch Summary
The Batch Summary report will display batches that were processed during the selected time frame. This includes the batch totals as well as a breakdown of the totals by card type.

Clicking on an individual Batch ID will display the Batch Details.

The Deposit report will show deposits that were submitted to your bank account within the specified time frame. This will show the banking info, the amount, and the batch and deposit dates.

Processing Details
The Processing Details report will show a list of both your batches and deposits for the specified time frame.

Clicking the arrow next to an individual batch date will generate another table that shows a list of the transactions.

The Chargebacks report will display details of your chargebacks for the set time frame. This will show the dates posted and Case numbers for your review.

Monthly Statements
The last report, Monthly Statements, will show you your statements for each month. You can select a month, then select View Statement at the top right.

This will open a new screen and generate a PDF of your statement. The statement will contain your activity summary for the month, as well as deposit details.

Click here for a video introduction to the Shift4 Payments reports dashboard.