How Do I Use the Store's Waiting List Option?

As discussed in our Inventory Control article (viewable by clicking here), when an item is out of stock, you can configure the store to specify the product's availability as "Use Waiting List."

This is a setting that will allow your customer to be placed on a waiting list for a product when it is out of stock. The waiting list function will allow them to input an email address which will be used to notify them of when the product stock is replenished.

From the main admin panel, you can review the requests and email your customers to let them know the products have been replenished.

Managing Waiting Lists

To Manage your waiting list requests, log into your Shift4Shop Online Store Manager and, using the left navigation:

1. Go to Products > Waiting List.

2. If necessary, click on the Filters button to filter your product view by product name, category, distributor, manufacturer, or price range

On the main Waiting List you will be presented with an "at-a-glance" listing of your waiting list products. This page will contain the following information:

• SKU
  The product's unique ID/SKU number

• Name
  The product's name

• Stock
  how much of the product is currently in stock

• Customers
  New/Total: How many customers have placed a waiting list request for the products.
  (You can also view the full list of customers if desired*)

• Action
  The "Action" drop-down will contain the following options:

• View Product
  Takes you to the product in your Online Store Manager to review its stock and other factors

• View Customers
  Takes you to a listing of the customers on the waiting list for the product. This view allows you to see the customer's name, email, and contact phone number, as well as whether or not they've already been contacted about the product's replenishment. You can also delete the customer from the waiting list on this page.

• Notify New
  After the product has been replenished, you can use this option to notify any new waiting list users that have not yet been contacted.
  Note: This option will not display if there is no stock on the item

• Notify All
  After the product has been replenished, you can use this option to notify all customers on the product's waiting list.
  Note: This option will not display if there is no stock on the item

• Delete
  This will delete all waiting list submissions for the product.

CSV Export

You can also export the waiting list items in the form of a CSV file. While viewing your Waiting List items:

3. Look to the top right of the page and click on the Export button

4. In the Export section, click on the + icon next to Product Waiting List.

5. And Export your data.

The resulting CSV File will contain the following Columns:

• SKU

• Product

• Name

• Stock

• Total Customers

• New Customers