Your Shift4Shop store can automatically email shoppers as their orders move from one status queue to the next. For example, as a new order comes in and is processed, you may place it into the "In Process" queue. When this occurs, the store can send them an email notification of the status change.
The automatic emails can be enabled in the Settings > General > Store Settings section of your Online Store Manager. Once there, click on the Checkout tab located along the top and scroll down to the bottom of the page towards the "Send order alert email address" section.
Place a mark in the checkbox for each order status that you would like an email to be generated for.
Re-Sending Order Emails
If, for some reason, your customer does not receive an order status email, you can re-send it to them through your Online Store Manager using the following steps:
Go to Orders and search for the order that needs to be re-sent.
Click on the order's invoice number to open up the order.
You can also look to the far right of the order and click on Action > Edit.
Click the Actions button drop-down located towards the top right of the page.
Select the Customer Email link.
Your Shift4Shop store will then re-send the email to the customer's email address.