Videos and Webinars

Process a Credit Card Refund

Most of the available payment gateways on Shift4Shop will allow you to void transactions or process full refunds of order charges through your Shift4Shop Online Store Manager.

If your particular gateway supports refunds through the Shift4Shop Online Store Manager:

  1. Go to Orders > Manage Orders and click on the New tab along the top
    (or whichever order status the order is in).

  2. Click on the Invoice number of the order you would like to process the refund for.

  3. In the Transaction section, click on the Actions > Transaction Details link located along the far right.

  4. Click the Void/Refund transaction button to process the refund.

Partial Refunds

At the present time, only a few of our available payment gateways are able to allow partial refunds from the Shift4Shop Online Store Manager. These are Shift4 Payments, PayPal Express, PayPal Pay Flow Pro Link, & PayPal Advanced.

When an order is placed using either of these payment gateways:

  1. Log into your Shift4Shop Online Store Manager and open the order to view it.

  2. Look to the "Transactions" section at the bottom of the order to view the collected charge.

  3. Then, look to the far right of the transaction and click on its Action Wheel to select "Transaction Details."

  4. Click on the Void/Refund button to continue.

When clicking this button, you will be given the option to add the amount of the refund to put back on the charged card. This can be either the full charged amount or a part of the amount.

Again, the only payment gateways that allow partial refunds are the ones mentioned here. To process partial refunds on the other payment gateways, you will need to log into your respective account with the gateway to partially refund the transaction.

Processing Refunds with PayPal Express

To process a refund on PayPal Express orders, follow these steps:

  1. Log into your Shift4Shop Online Store Manager.

  2. Using the left navigation menu, go to Orders > Manage Orders.

  3. Locate the order you would like to process the refund for and click on its Invoice ID number.

When the order appears, scroll down to the "Transactions" section, where you will see the Date/Time of the transaction, the Type and Method of transaction, and the Amount of the transaction.

4. Under "Action," click on the action wheel and select Transaction Details.

A popup window will appear with the ID and Reference information for the transaction. Within this window, there will be a button marked "Refund Transaction"

To continue with the refund process:

5. Click on the Refund Transaction button.

6. Enter the refund amount (if it is a partial refund) or click on the "Total Amount" checkbox to enter the full order amount.

7. Click Submit to process the refund or click Cancel to leave the window.

The refund will post to the customer's PayPal account.