Customize the Order's Emails
Order's Emails
The Shift4Shop system generates automatic emails which are sent to your shoppers when an order is placed and when the order is updated to a different status.
These email templates can be edited from your Online Store Manager's Settings > Design > Emails page. You will have two versions of the New Order emails (Text and HTML) as well as a separate template for each of the additional order statuses.
Each template uses a series of dynamic variable tags which insert specific database information into the contents of the email. Dynamic tags will always be listed in [ and ] brackets.
Here is a quick reference of the various tags that you can use on the content of the email templates:
Order Information
Order Date: [odate]
Order Number: [invoicenum]
Payment Type: [opaymethod]
Subtotal: [osubtotal]
Shipping Cost: [oshipcost]
Tax: [otax]
Order amount: [orderamount]
Shipping Method: [oshipmethod]
Total Weight: [totalweight]
Shipped Date: [oshippeddate]
Tracking Code: [trackingcode]
Phone: [ophone]
E-mail: [oemail]
Order Shipping Information
Ship To Name: [oshipfirstname] [oshiplastname]
Shipping Address: [oshipaddress] [oshipaddress2]
City: [oshipcity]
State: [oshipstate]
Zip: [oshipzip]
Country: [oshipcountry]
Billing Information
Name: [ofirstname] [olastname]
Address: [oaddress] [oaddress2]
City: [ocity]
State: [ostate]
Zip: [ozip]
Country: [ocountry]
Product Information
Block START: <!--START: product->
Item Part Number: [itemid]
Item Name: [itemname]
Unit Price: [unitprice]
Quantity: [numitems]
Weight: [weight]
Thumbnail: [thumbnail]
Manufacturer ID: [mfgid]
Short Description: [description]
Stock: [stock]
Retail Price: [price2]
Availability: [availability]
Block END: <!--END: product->
Promotions Information
Block START: <!--START: discounts->
Name: [promotion_name]
Description: [promotion_description]
Amount: [discount_amount]
Block END: <!--END: discounts->
Checkout Questions
Question 1
Block START: <!--START: checkoutquestions1-><!--START: question1->
Question & Answer: [question]: [answer]
Block END: <!--END: question1-><!--END: checkoutquestions1->
Question 2
Block START: <!--START: checkoutquestions2-><!--START: question2->
Question & Answer: [question]: [answer]
Block END: <!--END: question2-><!--END: checkoutquestions2->
Question 3
Block START: <!--START: checkoutquestions3-><!--START: question3->
Question & Answer: [question]: [answer]
Block END: <!--END: question3-><!--END: checkoutquestions3->