Videos and Webinars

Add Handling Costs to my Orders

Shift4Shop allows you to add handling costs to your orders. Handling charges are typically used by merchants as a way of recouping order shipping costs. For example, costs for packaging supplies like shipping peanuts, air/bubble wrapping, tape, etc. In some cases, handling charges are also used to factor in special requirements for shipping some items such as hazardous materials, dry-ice for perishable items, and other circumstances.

On your Shift4Shop store, handling costs are created by a method in which you specify an additional line item fee that is added to the order. The handling cost can be required on orders over a certain value as either a flat monetary amount or a percentage of the order's overall value. Furthermore, you also have the option to set handling charges based on the individual products being purchased on the order.

Here, we will describe how to set up Handling Costs for both situations.

Adding Handling Costs on a Per Product Basis

This will let you specify handling costs based on the individual items ordered.

  1. Log into your Shift4Shop Online Store Manager.

  2. Using the left navigation menu, go to Settings > Shipping.

  3. Once there, click on the Add Handling Costs button located in the "Handling" section.

The above actions will take you to the Handling Costs page, where you can configure handling charges on a per product basis. To continue:

4. Using the checkboxes located in the "Settings" section, select the options most applicable to your needs

Your settings are as follows:

  • Enable Handling
    Turns on the Handling Cost feature.

  • Exclude Gift Certificates
    This will exclude gift certificate products from the order total calculation since ordered gift certificates are not physical products but rather purchased credit on the store.

  • Exclude eProducts
    This will exclude eProducts from the order total calculation since eProducts are not physically handled products but rather a purchased download.

  • Use Ship/Markup for Handling
    This setting will apply the product's individual "Ship/Markup" price as the markup charge.*

*Additional Information

If you are using the "Use Ship/Markup for Handling" setting described above, the store will apply handling charges based on each product's Ship/Markup price. The product Ship/Markup amount can be set in the product's Information tab.

The product Ship/Markup is normally added to the order's shipping costs, but this Handling setting will designate it as a handling cost instead.

As such, you should be aware of the following:

  • If a product does not have a Ship/Markup amount specified, it will not have anything applicable for handling.

  • If multiple units of the same item are added to the cart, the Ship/Markup cost is multiplied. In other words, if the Ship/Markup is $1, and the shopper adds two of the same item, handling will be $2.

  • Using the "Ship/Markup as Handling" setting will ignore the order ranges used in the default handling cost configuration (see the "Adding Handling Costs on an Order Amount Basis" section below. In other words, if you want your handling costs to be based on order amounts, do not use this setting.)

Once you have completed configuring the settings to your needs, click Save at the top right of the page to complete the setup.

Your store will calculate handling based on each ordered item's individual "Ship/Markup" price.

Adding Handling Costs on an Order Amount Basis

This will let you specify handling costs based on the order amount. This method will let you specify order amount ranges and handling charges for each range. Furthermore, when the handling charge is added to the order, it will be added as a line item on the order's invoice.

  1. Log into your Shift4Shop Online Store Manager.

  2. Using the left navigation menu, go to Settings > Shipping.

  3. Once there, click on the Add Handling Costs button located in the "Handling" section.

The above actions will take you to the Handling Costs page, where you can configure handling charges on a per product basis. To continue:

4. Using the checkboxes located in the "Settings" section, select the options most applicable to your needs

Your settings are as follows:

  • Enable Handling
    Turns on the Handling Cost feature.

  • Exclude Gift Certificates
    This will exclude gift certificate products from the order total calculation since ordered gift certificates are not physical products but rather a purchased credit on the store.

  • Exclude eProducts
    This will exclude eProducts from the order total calculation since eProducts are not physically handled products but rather a purchased download.

As mentioned, Handling based on order amounts is displayed as a line item to the customer's order. Therefore, you will need to specify some information for the line item itself. Look towards the right side of the Handling Costs page and you'll see two fields for "Handling Item."

  • Product ID
    This will be used for your internal reference when processing the order

  • Name
    This field will be used for the name of the charge as it will appear to your shopper

Once you have completed configuring the settings and handling item specifics to your needs, click Save at the top right of the page to complete the initial portion of the setup.

Next, you will need to add order ranges in which the applicable Handling Cost line item will appear.

  1. Click on the +Add New button at the top right of the page.

  2. Enter your Minimum Order Amount and Maximum Order Amount Ranges for the first range as shown.

  3. Enter the price of the handling charge. The price can be specified either as a flat monetary value or a percentage by marking the % checkbox.

  4. Click Add to set your first range.

If you need additional Handling Cost ranges, repeat as often as needed to include all your ranges.

When applicable, the handling cost line item will look like this:

Additional Information

As discussed, the Handling Charge is added to the cart as a line item. Please be aware that this may alter expected shipping rates when using Custom Shipping by Quantity options on the store.