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Send Support a Screenshot

Our support ticketing system does not currently accept attachments on incoming tickets. However, sometimes your issue may require a screenshot to be included with your ticket.

If you need to submit a screenshot of your issue to our support team, we suggest providing a link to the image(s) instead.

While you can use online storage services like Dropbox and Screencast to upload your images, there's an even easier method you can use: your Shift4Shop Online Store Manager.

Upload the image to your store's file manager, click on the image after it has been uploaded, and use the Copy URL link to copy its location.

After copying the file's location, include the file's URL in your support ticket and we'll be able to see the image to assist you with your issues.