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Offer Free Shipping to a Specific Customer Group

By using a combination of Custom Shipping Methods and Customer Pricing Groups, you can essentially offer free shipping for a specific group of customers. This can be useful for situations where you may have local customers you manually deliver to or perhaps local customers that come to your brick and mortar location and therefore don't need to pay for shipping. This guide will describe how to set up a customer group specific "Free Shipping" option, but the same logic can be applied to situations that offer customer specific flat rate shipping as well.

Create Your Customer Group

If you have not done so yet, the first step will be to create your Customer Group for these specific users. Please click here for the article which details the process.

Create your Custom Shipping Method

After creating your special customer group, the next step will be to create a custom shipping method that offers free shipping for this specific group only. If you have not done so yet, please click here for the article which details this process.

Assigning Shipping Methods to Customer Groups

Now that you've created your "Free Shipping" Customer group and your Custom "Free Shipping" method, the next step is to assign your shipping methods to their respective groups.

From your Shift4Shop Online Store Manager, use the left navigation menu to go to Settings > Shipping. Once there, click on the Select Methods button under "Shipping Methods."

Next, find the shipping method that you'd like to edit and click its Settings link followed by the Advanced Settings link.

From here, assign your custom shipping method to the special group and also assign your regular shipping methods to "None." This will ensure that only your special customers will see their special shipping method, while your regular customers (who don't belong to any particular group) will only see the regular shipping methods.

Assigning Individual Users to this Group

The final step now is to assign your individual customers to this free (or flat rate) shipping group.

To do this, use the following steps:

From your Online Store Manager

  1. Go to Customers > Customer List.

  2. Find your customer(s) and click their respective name to open up their customer record. You can also look to the far right and click on the Action > Edit button to do the same.

  3. Scroll down past their shipping information and specify their customer group under "Other Information."

  4. Click Save.

The customer is now part of the special group.