Videos and Webinars

Customer Order Confirmation - Gift Certificate Balance

When a gift certificate is used on an order, the order confirmation page generated by your store will reflect the order's subtotal as well as the gift certificate's use on the order.

However, the order confirmation emails that are sent to customers will reflect only the order subtotal without mentioning the gift certificate's use. This has caused some frustration and confusion for some since it appears that their gift certificates were not properly applied.

To correct this, you can update the email template so that both the subtotal and gift certificate usage are reflected on the customer's order confirmation email.

Please follow these steps:

  1. Log into our Shift4Shop Online Store Manager.

  2. Using the left navigation menu, go to Settings > Design > Emails.

  3. Look for the "New Order - Customer" email template and click on its Action Wheel to edit it. The email template will contain a section for the HTML version of the message as well as a Text version of it.

  4. To have a gift certificate balance reflected on the message, add the following code to the templates:

For HTML version

<p><b>[shoppingcart_giftcertificate]:</b> [GIFTCERTS]<br>

For TEXT version

[shoppingcart_giftcertificate]: [GIFTCERTS]
[shoppingcart_balance]: [BALANCE]

5. Click Save at the top right to commit your changes.

You can also apply the same edits to all other order status email templates if you'd like. (i.e., Processing, Partially Shipped, Shipped, etc.).


When a new order is placed, your store will now send an order confirmation email to your customer.