General

How do I Use the Location Exclude Lists?

How do I Set my Store's Default Country?

FAQ: Removal of Paid Shift4Shop Plans

How do I Test my Store?

How can I Submit a Support Ticket From the Online Store Manager?

Are There Any Pre-Made Language Packs?

How Do I Import an IP Security List Via CSV?

How do I Use the File Manager?

How do I Use the Scheduled CSV Exports Function?

Can I Set My Store to a Different Language?

Can I Make my Entire Site HTTPS, and How Do I Do it Properly?

What Should I Expect When Ordering an SSL Certificate?

Why am I Being Told That I Am Not An "authorized user" By Shift4Shop Support?

What Can I Do in the Titles & Content Section?

How Do I Edit My Store's Terms and Conditions?

How Do I Use Database Feeds?

Why do I need to change my password so often?

What can I do if I Forget my Password or Locked my Account?

Can I Add Tracking and Conversion Scripts?

What Is SSL?

How do I Cancel my Shift4Shop Service?

How do I Make a Store Locator on Our Page?

Can I Offer Split Payments at Checkout?

Why am I Being Logged Out of the Admin Every Couple of Minutes?

How do I Change the Currency Used in my Store?

How can I Create an App for Shift4Shop?

Can my Site be Viewed by All Countries?

How does the Shift4Shop MyWebmaster Service Work?

How do I Get a "Screenshot?"

How do I Run a Traceroute?

How can I Tell Which Version of Shift4Shop I'm Using?

How do I Import Newsletter Emails Via CSV?

Why can't I Remove Categories After Using the "Prevent this page from creating additional dialogs" Pop Up?

Why Doesn't my Scheduled Export Via FTP Work?

How do I Import Reward Points Via CSV?

How do I Access my Shift4Shop Login Page?

How Do I Change My Invoice Logo?

How do I Link my WordPress Site to my Shift4Shop Store?

How do I View my Billing Information With Shift4Shop?

How do I Update the Credit Card That Shift4Shop Uses to Bill Me For Service?

Why Am I Getting a DMCA Notice About my Store?

3rd Party Support Policy

How do I Increase the Size of the Thumbnails on the Home Page?

What Kind of Files Am I Allowed to Upload?

Why Am I Getting So Many Header Response Requests From 23.253.90.149?

Can I Change my User Name From 3dcartadmin/storeadmin?

What does the Online Store Manager Search Look For?

I Don't Want Desktop Notifications, Ever. Can These be Disabled?

How do I Use the Collapsible Menu Bar?

How can I Rename State and Zip Code for UK Addresses?

Why Am I Being Asked To Submit Tickets Via the Shift4Shop Online Store Manager?

Why do I Get a Browser Cookies Error When Adding Items to the Cart?

Why can't I Turn Off the Mailing List or Browse by Manufacturers Functions?

How are Site Visitors Tracked?

Why are my Links Returning a 403 Error?

Excel Character Limits Per Cell

Can I Make Feature Requests For Shift4Shop?

How do I Access the Account Settings Page?

How do I Set Up a 3rd Party SSL Certificate?

How can I Send Support a Screenshot?

Which Online Ordering and Reservation Services Can I Link to my Webstore?

Can I Display Referring Affiliates on my Store?

Why do I Get "This site can’t provide a secure connection" Message on my Domain?

How Do I Prevent Specific Countries From Using My Store?

Why is my PCI Scan Returning a "PHP-CGI Argument Injection " Error?

Are There Limits to the API Calls?

How do I Use the Store Language Section?

Does the Store Keep a Log of Recent Item Changes?

Beware of Phishing Scams

Why is Chrome Asking my User to Update Their Password?

Houzz Integration: What Does "Error Code: 25001 | Error Message: No Listing Found" Mean?

Why am I Getting a "Checking your browser before accessing" Message on my Store?

Does Shift4Shop Comply with the California Consumer Privacy Act (CCPA)?

Why is My PCI Scan Returning a "Non-Secure Cookie" Error?

Why Does My PCI Scan Report a ROBOT Attack?

What Do I Do When My PCI Scan Fails?

Why Am I Getting a 403 Forbidden Error?

Is There a Way For Me to See Who Visits My Site?

Why is My Site Down/Running Slow?

Shift4Shop Support Policies

Can I Get a Sandbox Account to Test an App

How do I Remove CAPTCHA From the Registration Page?

How do I Change my Account's Billing Term?

I'm Expecting a Huge Spike in Traffic! What Should I do?

How can I Migrate my Cart From Another Provider?

Going Live Guide

Ending Support for Legacy Functions

What Payment Methods are Available on the End-to-End Plan?